Privacy Policy

Effective Date: January 2025

Your privacy is important to us at Coach Squad. This Privacy Policy explains how we collect, use, store, and protect your personal information, and outlines your rights under New Zealand’s Privacy Act 2020. By using our platform, you agree to the practices outlined below.

1. What Information We Collect

When you use Coach Squad, we may collect the following types of information:

Personal Information:

• Your name, email address, phone number, age.
• Payment details (processed securely through third-party providers).
• If you are a coach, identity verification information such as date of birth, drivers licence and/or passport information.

Account and Profile Information:

• Information you provide to create a profile (e.g., qualifications, availability, photos).

Activity Data:

• Booking details, session history, and communication with other users.

Technical Information:

• Device type, IP address, browser type, and cookies to improve your experience on our platform.

2. How We Use Your Information

We use your personal information to:

• Provide and manage our platform, including booking and payment services.
• Verify your identity and qualifications if you are a Coach.
• Communicate with you about your account, bookings, or updates to our services.
• Ensure a safe and secure experience for all users.
• Improve and personalise your experience on the platform.
• Comply with legal and regulatory requirements.

If you choose not to supply certain personal information, we may not be able to provide you with the level of service or the services you require.

3. Who We Share Your Information With

We do not sell your personal information. However, we may share your information with:

• Coaches and Athletes:To facilitate bookings and communication between users.
• Payment Providers:To process payments securely (e.g., Stripe). Read Stripe’s privacy policy here.
• Service Providers:Trusted third parties that help us operate and improve our platform (e.g., identity verification, hosting services).
• Legal Authorities:If required by law or to enforce our terms and policies.

4. How We Protect Your Information

We take your privacy seriously and implement the following measures to protect your data:

• Secure encryption for all data transmitted through our platform.
• Restricted access to personal information, limited to authorised personnel.
• Regular security audits and updates to safeguard our systems.

While we strive to protect your information, no system is completely secure. By using our platform, you acknowledge and accept this inherent risk.

5. Your Privacy Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access Your Information:Request a copy of the personal data we hold about you.
• Correct Your Information:Update any inaccurate or incomplete data.
• Request Deletion:Ask us to delete your personal information (subject to legal obligations).
• Withdraw Consent:Opt-out of specific uses of your data, such as marketing communications.

To exercise any of these rights, contact us at support@coach-squad.com.

6. Cookies and Tracking

Our platform uses cookies and similar technologies to:

• Remember your preferences and enhance your experience.
• Analyse platform performance and user behaviour.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our platform.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services.
• Fulfil legal or regulatory requirements.

When no longer required, we securely delete or anonymise your data.

8. Data Storage and International Transfers

As a New Zealand-based platform, your data is processed in accordance with New Zealand law. However, to provide our services, your data is stored on secure servers located in the United States.

By using our platform, you consent to the transfer and processing of your data in the United States. We work with trusted providers to ensure your data is protected in compliance with New Zealand’s Privacy Act 2020 and applicable international standards.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or through the platform. Continued use of our platform after changes take effect constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please get in touch with us:

Coach Squad Limited
Email: support@coach-squad.com
Phone: 02041499746

Thank you for trusting Coach Squad to protect your privacy.